Clue Unit #23 – Communities and Food – August 10. 2007

Today’s Topics:

  • The role of food in customer relationships
  • Food Service Storys: Portillos in Chicago
    •       The Varsity in Atlanta
    •       Dicks Drive-In in Seattle
    •       Texas De Brazil in Dallas
    •       Dick’s Last Resort
  • Focus on Food for Events
  • Satisfaction Scores Based on Food
  • Food as Cross-Cultural Connector
  • Multiple Channels of Online Communities
  • Remembering Names as Customer Service
  • Phoning it in Vs. Doing the Right Thing

Clue Unit #1 Show Notes: January 23, 2007

In this, our inaugural podcast, we introduce the Clue Unit podcast format which includes these recurring sections.

  1. Introduction
  2. Announcements — conferences, news, etc.
  3. Focused Topical Discussion
  4. Conference Chatter — Anything goes

Today’s Topics:

  • The role and basis of reputation systems in online communities
  • Introduction of Joost (formerly The Venice Project), and what the beta shows about the direction of the technology and social elements of the system.
  • Issues concerning how much an organization should be able to manipulate/remix submissions for projects that depend on user-generated content.

The Clue Implementation Unit is a podcast featuring 3 professionals who work in the world of online communities in the business context. They are:

Chris Carfi
CEO of Cerado, Inc.
Editor of socialcustomer.com weblog

Lee LeFever
Principal at Common Craft, LLC
Find him at commoncraft.com

Jake McKee
Lead Samurai

In this, our inaugural podcast, we introduce the Clue Unit podcast format which includes these recurring sections.

  1. Introduction
  2. Announcements — conferences, news, etc.
  3. Focused Topical Discussion
  4. Conference Chatter — Anything goes

Today’s Topics:

  • The role and basis of reputation systems in online communities
  • Introduction of Joost (formerly The Venice Project), and what the beta shows about the direction of the technology and social elements of the system.
  • Issues concerning how much an organization should be able manipulate/remix submissions for projects that depend on user-generated content.

Clue Unit #2 Show Notes: January 30, 2007

In this, our second podcast, we bring back…

  1. Introduction
  2. Announcements — conferences, news, etc.
  3. Focused Topical Discussion
  4. Conference Chatter — Anything goes

Today’s Topics:

  • Our inspiration to get into the business of online communities
  • What would you say to a marketing manager if you had 5 minutes to talk about online communities?
  • The controversy surrounding Microsoft sending bloggers free Ferrari laptops loaded with Vista.

The Clue Implementation Unit is a podcast featuring 3 professionals who work in the world of online communities in the business context. They are:

Chris Carfi
CEO of Cerado, Inc.
Editor of socialcustomer.com weblog

Lee LeFever
Principal at Common Craft, LLC
Find him at commoncraft.com

Jake McKee
Lead Samurai
biggu.com
communityguy.com

In this, our second podcast, we bring back these sections.

  1. Introduction
  2. Announcements — conferences, news, etc.
  3. Focused Topical Discussion
  4. Conference Chatter — Anything goes

Today’s Topics:

  • Our inspiration to get into the business of online communities
  • What would you say to a marketing manager if you had 5 minutes to talk about online communities?
  • The controversy surrounding Microsoft sending bloggers free Ferrari laptops loaded with Vista.