Clue Unit #23 – Communities and Food – August 10. 2007

Today’s Topics:

  • The role of food in customer relationships
  • Food Service Storys: Portillos in Chicago
    •       The Varsity in Atlanta
    •       Dicks Drive-In in Seattle
    •       Texas De Brazil in Dallas
    •       Dick’s Last Resort
  • Focus on Food for Events
  • Satisfaction Scores Based on Food
  • Food as Cross-Cultural Connector
  • Multiple Channels of Online Communities
  • Remembering Names as Customer Service
  • Phoning it in Vs. Doing the Right Thing